--- title: "Help" entity: "page" canonical_url: "https://www.flourishyourhealth.com/help" markdown_url: "https://www.flourishyourhealth.com/llms/page/help" lastmod: "2026-07-16T06:30:44.839Z" --- ## Questions? We’ve got your covered Still have a question? Email [hello@flourishyourhealth.com](mailto:hello@flourishyourhealth.com)and we will get back to you as soon as possible. ### I’m ready to invest in my health How do I book an appointment? Amazing, congratulations on taking the first step! You can book online through  JaneApp . Or call our front desk at 1 (416) 551-2170 or by emailing  hello@flourishyourhealth.com I’ve just booked my initial appointment, are there any forms I need to fill out in advance? Yes, please check your email inbox, a link to the forms should have been sent to you immediately upon booking your appointment. Can’t find it? No problem - email hello@flourishyourhealth.com  and we will send it to you right away.  Does Flourish accept patients who live outside of the GTA? If you are unable to visit us in clinic, you can book a virtual or phone appointment. Please email  hello@flourishyourhealth.com  to arrange or book online. ### Contact info & other details about Flourish Where is Flourish Health Clinic? Flourish Yonge is located at 1849 Yonge St, Unit 314, Toronto, ON, M4S 1Y2 Flourish x Twig is located at 315 Eglinton Avenue West, Toronto, ON, M5N 1A1 What are the hours of operation? APPOINTMENTS are available: Monday -Thursday: 7am-8pm, Friday: 8am-4pm, Saturday: 9am-3pm OFFICE/ADMIN HOURS at Yonge location are Monday 10am-4pm, Tuesday – Thursday 8am-4pm, Friday 9am-4pm OFFICE/ADMIN HOURS at Eglinton location are Monday-Thursday 9am-5pm, Friday 8:30am-3pm *please note, we are normally closed for holidays and some long weekends* Is there parking available? Flourish Yonge: There is paid and free street parking available on Yonge, Merton and Balliol streets There is a large parking lot located at 1941 Yonge St Parking Garage at 68 Merton St There are some smaller parking lots in the area as well. Flourish x Twig:  Street parking is available along Avenue and Eglinton. There is a parking lot just half a block west at 71-139 Braemar Ave, Toronto, ON M5N 1A1 Two more parking lots are located two blocks west at 83-97 Burnaby Blvd, Toronto, ON M5N 1G5 Is Flourish accessible via public transit? Flourish Yonge: Yes we are across the street from Davisville Subway station (across Yonge and 1/2 block south) Flourish x Twig: We are a 13 minute walk from Eglinton Station or there are bus stops at Eglinton and Avenue Is Flourish an accessible space? Flourish Yonge: Yes, Flourish Yonge is fully accessible space with elevators for wheelchairs and strollers and accessible washrooms. Flourish x Twig:  Unfortunately Flourish x Twig is not a fully accessible space, with stairs leading into the building. If you have any other accessibility requirements please email  hello@flourishyourhealth.com  prior to your appointment and we will do our best to accommodate you. Do your patients still need a primary care MD? At Flourish we recommend that our patients have an MD as well as an Naturopathic Doctor. However, we do have a Nurse Practitioner who can act as primary care provider. Between our Naturopathic Doctors and Nurse Practitioner they can also provide physicals, requisitions for bloodwork, referrals, prescriptions and more.  Is Flourish a scent-free office? For the comfort and safety of our clients and staff, we ask that you please refrain from using fragrance while visiting the clinic (and in general, your hormones will thank you!) Essential oils and plants are accepted. We appreciate you understanding. ### Payment and insurance billing questions What forms of payment does Flourish accept? In order to allow us to focus on your health during our appointments and to streamline customer service, all invoices will be charged automatically to a credit card (Visa/ Mastercard/AMEX) that is kept encrypted your file within 24-48 hrs of your appointment. We do require a credit card on file at time of booking. Once in clinic, if you choose to pay with Debit, e-transfer or cheque we will accept that and not charge the card on file.  We also direct bill to most insurance companies. This information can be added to your intake form. Please email hello@flourishyourhealth.com or call 416-551-2170 with any questions about direct billing. Please note that while we will accept cash, we do not keep change on site. Do You do direct billing to insurance companies? Yes, we do direct billing to most insurance companies and you are able to provide your insurance information on your intake form. Please note we cannot direct bill to Green Shield, Blue Cross, Empire Life and a few smaller companies but we can provide you with an insurance receipt.  ### Rescheduling and cancellation policy How can I reschedule or cancel my appointment? You can reschedule or cancel through logging into the Jane app  HERE , calling us at 1 (416) 551-2170 or sending an email to  hello@flourishyourhealth.com What is your cancellation policy? Due to the fact that we work with busy people like you, it is often impossible to fill appointment spaces last minute and we therefore require 48 hours notice for any cancellations in order to avoid being charged in full for appointment fees. ### Privacy of your personal information How does Flourish strive to protect its patients information? We 100% abide by the Personal Health Information Protection Act: The Ontario Government has legislation, the Personal Health Information Protection Act (PHIPA) that came into effect on November 1, 2004. This act has been established to set out rules for the collection and utilization of information that is collected about patients. Our policy for the collection of Personal Information We collect personal health information about you. We collect this information either from you directly or from the person acting on your behalf (i.e a parent). The information that we collect may include your name, date of birth, address, health history, records of your visits and the care that you received. Occasionally, when we have received your consent, we receive and collect information about you from other sources. How We Use and Disclose Your Personal Health Information To treat and care for you. To conduct risk management activities. To conduct quality improvement activities, such as completing surveys. To compile statistics to improve our programs and services. To comply with legal and regulatory requirements. To fulfill other purposes permitted or required by law. It’s Your Choice With regard to the above uses and disclosures of your personal health records, you have a choice. You may access, correct, or request a copy of your personal health records at any time. Our Pledge to Protect Your Personal Health Information We will take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We will conduct audits and complete investigations to monitor and manage our privacy compliance. We will take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to. If you have questions about our policy, please let us know.